05 May 2015 | By Sun International
The Maslow Achieves Outstanding Guest Ratings on Hotels.com
International travellers know what to look for when they’re hunting for a great place to stay. Whether it’s online reviews, hotel accreditation or rating services, when travellers book their hotels there’s a variety of sources telling them where quality service can be found.
As one of Sun International’s signature business hotels, The Maslow makes business travellers’ lives easier by being the ultimate stopover spot in Sandton. Having recently also made a name for itself as an elegant wedding venue in Sandton, The Maslow’s reputation has grown in leaps and bounds.
Firmly committed to providing customer service excellence since its inception, The Maslow was recently awarded a Hotels.com certificate of excellence.
Why Hotels.com is Such a Popular Resource
Hotels.com is a globally renowned resource for travellers, listing and advertising more than 240, 000 hotels and accommodation establishments. Launched in 2002, Hotels.com is a reliable and easily searchable resource for travellers looking to snap up the best deals in accommodation, and find out how other travellers enjoyed their stay at particular destinations or establishments.
How Hotels are Rated on the Website
As a community-driven initiative, the website’s users regularly post reviews and rate establishments according to a comprehensive rating service. With hotels and establishments rated out of five for their cleanliness, service levels, location, condition and comfort, visitors to The Maslow have given the hotel an average 4.6 out of 5 rating, notably for customer service excellence.
Here’s What The Maslow’s Guests had to Say
The ratings and reviews posted on Hotels.com for The Maslow reveal a high level of customer satisfaction at this service-driven hotel.
Maslow guest, David from South Africa, said: “I absolutely loved this hotel. Superb amenities, clean and very comfortable”, while American visitor Adaya said: “The hotel and grounds were well manicured and the staff were eager to assist. We were pleasantly surprised that despite the pool being nestled under a canopy of trees it still had ample direct sunlight for great sunning.”
Ziggy, another US-based traveller, rated The Maslow as “A 5-star hotel for the price of a 3-star”, while recommending it as “a top hotel for business travelers and leisure as well.”
Customer Service Excellence
With its elegantly appointed rooms and even a pillow menu for guests to select from, it’s easy to understand why The Maslow hotel in Sandton is so popular. Attention to detail is everything.
“We loved our 4-day stay at The Maslow. The staff were so very accommodating, the room was lovely and spotless, the bar and restaurant exceptional, and the grounds beautiful. The concierge, Lizette, was just outstanding, providing excellent recommendations and making arrangements. We were able to visit Liliesleaf, Origins Centre and Constitution Hill in Johannesburg, and Voortrekker Monument, Kruger House and the Union Buildings in Pretoria, all arranged by Lizette. The staff even made sure that my husband's birthday was special!” writes Mida Smith in her review on Hotels.com
A Certificate of Recognition from Hotels.com
Thanks to the many positive reviews posted to The Maslow’s Hotels.com listing, the hotel has been awarded a certificate of recognition for exceptional guest ratings. It is a wonderful acknowledgement of The Maslow team’s dedication to customer service excellence.
The Maslow team continues to accrue great ratings, and the Hotels.com certificate will soon take pride of place in the hotel lobby.